Refund and Returns Policy

Effective Date: November 21, 2024

At SafeVisionz.com, operated by Abelo Ltd, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, this policy explains how to request a return, exchange, or refund.

1. Eligibility for Returns

You can return products purchased from SafeVisionz.com under the following conditions:

  • Timeframe: Items must be returned within 30 days of the delivery date.
  • Condition: Products must be unused, undamaged, and in their original packaging with all tags and accessories included.
  • Proof of Purchase: A valid receipt or order confirmation must be provided.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Products that have been used, altered, or damaged by the customer.
  • Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
  • Customized or personalized products.

3. Return Process

Step 1: Initiate the Return

To start the return process, email us at [email protected] with the following information:

  • Your full name.
  • Order number.
  • Reason for the return.
  • Photos of the product (if applicable).

Step 2: Await Confirmation

Once your request is reviewed, we will send you a confirmation email with instructions for shipping the product back to us.

Step 3: Ship the Product

  • Pack the item securely to prevent damage during transit.
  • Use a trackable shipping method to return the product to the following address:Abelo Ltd
    Nabutiti Road,
    Kampala, Uganda
  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

4. Refunds

Conditions for Refunds

Refunds will be issued only if the returned item meets our eligibility criteria outlined in Section 1.

Refund Timeframes

  • Once we receive and inspect the returned product, you will be notified via email about the status of your refund.
  • Approved refunds will be processed within 7-14 business days and credited back to the original payment method.

Shipping Costs

Original shipping fees are non-refundable unless the return is due to a defective or incorrect item.

5. Exchanges

  • If you wish to exchange an item for a different size, style, or product, follow the same return process.
  • Exchanges are subject to stock availability.
  • Customers are responsible for the shipping costs associated with sending the item back and receiving the new item, unless the original item was defective or incorrect.

6. Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us immediately at [email protected] with:

  • Photos of the item showing the defect or error.
  • Your order number and a description of the issue.

We will arrange for a replacement or refund at no additional cost to you.

7. Important Notes

  • Products returned without prior authorization will not be accepted.
  • We are not responsible for items lost or damaged during the return shipping process. Please use a secure, trackable shipping method.

8. Contact Information

For any questions or assistance regarding returns and refunds, please reach out to our customer support team:

Thank you for shopping with SafeVisionz.com!
Your satisfaction is our priority.